Terms and Conditions
Last updated 22 October 2026
These terms and conditions govern every booking with Carts & Co. Please read them carefully before you book.
1. Definitions
1.1 In these Terms:
- Booking means a confirmed booking for Services, secured by payment of the Deposit.
- Carts & Co, we, us and our mean Reece Andrew Thomas, a sole trader trading under the registered business name Carts & Co (ABN 92 946 734 562), Townsville, Queensland.
- Customer, you and your mean the person or organisation making the Booking.
- Deposit means 50% of the total Booking price.
- Event means the occasion at which we provide the Services.
- Quote means our written price for the Services, including any package description.
- Service Time means the serving period stated in your Quote or package.
- Services means gelato cart, favours cart and related services we agree to provide.
- Terms means these terms and conditions.
- Venue means the location where the Event is held.
2. Application of these Terms
2.1 These Terms apply to all Bookings, including brand activations, corporate events, weddings, parties and favours cart hire.
2.2 You accept these Terms by ticking the acceptance box on our booking form, or by paying the Deposit.
2.3 If your Quote differs from these Terms, the Quote prevails for that Booking only.
2.4 We may update these Terms from time to time. The version in force on the date you book applies to your Booking.
3. Quotes, Bookings and payment
3.1 Quotes are valid for 14 days from the date of issue.
3.2 A date is not reserved until the Deposit has been received.
3.3 A Deposit of 50% applies to every Booking, whether business or private.
3.4 Schools and government bodies paying by purchase order must provide the order number before the date is reserved.
3.5 The balance of the Booking price is due no later than 7 days before the Event.
3.6 We will send a payment reminder 10 days before the Event. If the balance remains unpaid 7 days before the Event, we may cancel the Booking and release the date. The Deposit will be retained.
3.7 Payment may be made by bank transfer or card payment link. No card surcharge applies.
3.8 All prices are in Australian dollars. Carts & Co is not registered for GST, and no GST is charged. If we become registered, our published prices will include GST.
3.9 The minimum price for a staffed gelato cart Booking is $599.
3.10 Prices are based on the guest numbers stated in your Booking or Quote. If more guests attend, extra guests may be charged at $9 per guest and invoiced after the Event.
4. Cancellations and changes
4.1 The Deposit secures your date and forms part of the Booking price.
4.2 If you cancel 45 or more days before the Event, all amounts you have paid, including the Deposit, will be refunded in full.
4.3 If you cancel less than 45 days before the Event, no refund is payable.
4.4 You may change your Event date once at no charge, subject to our availability. Your payments will transfer to the new date. A second date change may be treated as a cancellation.
4.5 Changes to guest numbers, flavours or extras must be confirmed in writing at least 7 days before the Event. Custom cups and branding require at least 14 days' notice.
4.6 If we cancel a Booking for reasons within our control, we will refund all amounts you have paid.
5. Weather
5.1 If weather prevents your Event from proceeding, you may reschedule once at no charge to a date within 12 months. Your payments will transfer to the new date.
5.2 You must nominate an undercover area at the Venue, such as a verandah, marquee or covered space, so that service can continue in light rain.
5.3 We will decide on the day whether conditions are safe for our staff and equipment, including in storms, lightning or high winds.
5.4 Weather does not entitle you to a refund. If no new date is agreed within 12 months, clause 4 applies.
6. Service Time and staffing
6.1 Service Time begins at the agreed start time, whether or not guests are ready to be served.
6.2 Setup and pack-down take place outside Service Time and are included in the Booking price.
6.3 Service beyond the agreed finish time is charged at $150 per hour, in 30-minute blocks, and invoiced after the Event. Extensions are subject to staff and stock availability.
6.4 If your Event runs late, we will serve for the remaining booked Service Time. Service beyond the agreed finish time is charged under clause 6.3.
6.5 Every gelato cart Booking includes one uniformed server. A second server may be added at $180 per hour, and is included for Events of 101 to 150 guests on our corporate pricing.
7. Travel and additional charges
7.1 The following charges apply in addition to the Booking price:
| Item | Charge (AUD) |
|---|---|
| Travel within 20 km of Townsville | Included |
| Travel beyond 20 km | $1.50 per km |
| Extra server | $180 per hour |
| Magnetic Island ferry | $150 |
| Generator, where no power is available | $150 |
7.2 Travel is calculated from our Townsville base and shown on your Quote.
8. Venue and site requirements
8.1 You must ensure the Venue provides:
- (a) a flat, firm and level area for the cart. Grass is suitable; sand is not;
- (b) vehicle access within 20 m of the serving area, without stairs or long carries;
- (c) a shaded or undercover serving area; and
- (d) a standard power outlet within 10 m, or you must book our generator under clause 7.1.
8.2 We will arrive 45 to 60 minutes before Service Time to set up. You must confirm access times, parking and an on-site contact at least 7 days before the Event.
8.3 Where access is difficult, we may charge an additional fee, which we will quote in advance.
8.4 You are responsible for obtaining any Venue approvals, public-space permits or bump-in permissions required for the Event.
9. Food safety, allergens and dietary requirements
9.1 Our gelato and sorbet may contain, or may have come into contact with, common food allergens. We cannot guarantee any product is free from traces of allergens.
9.2 You must tell us about your guests' dietary requirements at the time of Booking. Our flavours and their formulas change regularly, so we check the current allergen information for your chosen flavours at the time of Booking, and again if you change flavours. Allergen information from a previous Event, our website or any other source may no longer be accurate.
9.3 Guests with severe allergies should speak with our server before eating and make their own informed decision.
9.4 We hold a food business licence and a food safety supervisor certificate, and follow safe food handling practices at every Event.
9.5 For food safety reasons, all opened stock remains with Carts & Co and is not left at the Venue.
10. Branding, intellectual property and photography
10.1 Artwork for cart wraps, cups and signage must be supplied print-ready at least 14 days before the Event.
10.2 You confirm that you own or have permission to use all logos, artwork and trade marks you supply.
10.3 We will provide a proof for your approval. Once approved, the proof is final and printed items are non-refundable.
10.4 Custom cups, wraps and other printed items are made for your Event and are non-refundable once ordered.
10.5 We may photograph the cart and set-up at your Event and use the images on our website and social media. Please tell us at the time of Booking if you do not consent, or if guests must not be photographed.
10.6 Promotional offers, including flavour upgrades and giveaways, cannot be combined unless we agree in writing, and are subject to their own terms.
11. Safety and conduct
11.1 Our cart and equipment remain in the care of our staff at all times. Guests must not operate or move them.
11.2 You are responsible for damage to our equipment caused by your guests, contractors or the Venue, at the cost of repair or replacement.
11.3 Our staff may pause or end service if conditions are unsafe, or if staff are harassed, abused or threatened. No refund applies in these circumstances.
12. Australian Consumer Law and insurance
12.1 Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms limits those rights.
12.2 We hold public liability insurance. A certificate of currency is available on request.
13. Privacy
13.1 We collect your name, contact and Event details to provide the Services, issue invoices and communicate with you about your Booking.
13.2 We do not sell your personal information. We share it only with service providers who help us run the Booking, such as payment and email providers.
13.3 You may ask to access or correct your information at any time by contacting us.
14. Governing law
14.1 These Terms are governed by the laws of Queensland, Australia. Each party submits to the jurisdiction of the courts of Queensland.
15. Contact us
15.1 Questions about these Terms can be sent to admin@cartsandco.com.au.